How long will it take to receive my order?

Order Processing: 1 business day (Monday - Friday).Shipping: 3 - 7 business days (Monday - Friday) after processing. Delivery times may vary due to weather, holidays, or carrier issues.

How much does shipping cost for your products?

Shipping is completely free for all orders!

How to track my order?

Customers can easily track their orders through our website. Once the order is shipped, you will receive an email containing the tracking number. You can use this number to track the status of your shipment on the relevant shipping company's website.For direct tracking of your order, you can visit our tracking page Track your order here.If you have any questions about tracking your order, please feel free to contact us at support@qhappinessstore.com.

Do you ship internationally?

Yes, we ship to various countries using reliable carriers to ensure safe and timely delivery.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or contact us at : support@qhappinessstore.com.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of purchase with no penalty. Simply email us with “CANCEL” in the subject line. If your item has already shipped, we are unable to cancel the order.

How do I pay for my orders?

We accept the following payment methods:American ExpressVisaMasterCardPayPalDiscoverEloDiners Club

I entered an incorrect address. Can I change it?

Yes, please reply to your order confirmation email with the correct address within 24 hours. Contact us right away so we can update the address before it ships.

My item arrived damaged. What should I do?

We’re sorry for the inconvenience. Please email us with:Your order number.A photo of the damaged product.We’ll send a replacement free of charge once we receive the required information.

Which shipping carriers do you use?

We use trusted shipping partners, including USPS, Royal Mail, Australia Post, Canada Post, Cainiao Standard - SG Air, FedEx, and DHL to ensure timely and reliable deliveries.

What payment methods do you accept?

We accept the following payment methods:American ExpressVisaMasterCardPayPalDiscoverEloDiners Club

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.The quickest way to exchange an item is to return it and make a new purchase once your return is accepted.

How long do I have to return a product?

You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in the same condition as received, with tags, and in its original packaging.

How do I start a return?

To initiate a return, please contact us at support@qhappinessstore.com with your order details. Once approved, we’ll provide instructions on sending the item back.

What if I receive a damaged or incorrect item?

Please inspect your order as soon as you receive it. If your item is defective, damaged, or incorrect, contact us immediately at support@qhappinessstore.com so we can resolve the issue. For issues on our side, we’ll arrange for a replacement after the item is returned.

How long does it take to process a refund?

"We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, including the shipping fee you paid, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well."If more than 15 business days have passed since we’ve approved your return, please contact us at support@qhappinessstore.com.